Chase Dental Care has access for wheelchairs entering and exiting the premises by a portable ramp but no disabled toilet facilities. If you require any further details of these facilities please feel free to contact the practice during opening hours.
APPOINTMENTS AND ATTENDANCE POLICY
On the NHS you can express a preference about which dentist you will see. We will make all reasonable efforts to ensure that the request is met. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.
Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if a patient cancels with less than 24 hours notice or does not attend an appointment more than twice, then we may no longer be able to complete or offer NHS treatment in the future. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit.
We accept the following methods of payment at the practice: Cash and all major credit cards. We also offer payment plans
VIOLENCE AND AGGRESSION POLICY
Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities. For more information on our Anti-bullying and Harassment Policy please refer to our patient information book at reception.
EQUALITY, DIGNITY AND HUMAN RIGHTS POLICY
This practice aims to be a supportive, caring and inclusive environment for patients to receive treatment and for staff to reach their full potential. We are committed to working towards equality and to creating a culture where the diversity and dignity of patients and staff are respected and valued by all.
This practice will ensure that all patients and staff, both actual and potential, are treated fairly and respectfully and not discriminated against regardless of age, colour, disability, ethnic or national origin, gender, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation. These are known as ‘protected characteristics’ under the Equality Act 2010.
For more information on our Equality, Dignity and Human Rights Policy please refer to our patient information book at reception.
SAFEGUARDING CHILDREN AND VULNERABLE ADULTS POLICY
As dental professionals we have a responsibility to ensure the safety of any child or adult who visits our surgery. If we suspect that any child or adult visiting our premises has been harmed or is at risk of harm we will report our concerns to the local safeguarding body for further investigation.
For more information on our Safeguarding Policy please refer to our patient information book at reception.